Terms and Conditions — dk wine Platform Rules

1 Acceptance of Terms

By accessing, registering on, or using the dk wine platform in any way, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and dk wine.

If you do not agree with any part of these Terms and Conditions, you must not use the dk wine platform. Continued use of dk wine after any update to these terms constitutes your acceptance of the revised terms.

These Terms and Conditions apply to all users of dk wine, including registered players, visitors, and anyone who accesses any part of the platform. They apply to all games, promotions, payment transactions, and any other activity conducted through dk wine.

2 Eligibility

To use dk wine, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. dk wine strictly prohibits underage gambling and will verify player ages during the registration process.
• You must be accessing dk wine from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to ensure that your use of dk wine complies with the laws applicable to you.
• You must be acting on your own behalf and not on behalf of any third party when registering or using dk wine.
• You must not be listed on any self-exclusion register or have previously been excluded from dk wine or any affiliated platform.
• Employees of dk wine and their immediate family members are not eligible to hold a player account or participate in any promotions.

dk wine reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide requested documents within a reasonable timeframe may result in account suspension until verification is complete.

3 Account Registration

Each player is permitted to hold only one account on dk wine. Creating duplicate accounts — whether under the same name, same device, same payment method, or same IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on dk wine, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, and a valid contact method. Providing false or misleading information is a serious violation of these terms.

• You are responsible for maintaining the accuracy of your account information. If your details change, update them promptly through your account settings or by contacting support.
• Your dk wine account is personal to you. You must not allow any other person to access or use your account under any circumstances.
• You are responsible for all activity that occurs under your account, including any bets placed, deposits made, or withdrawals requested.
• dk wine reserves the right to close any account that it reasonably believes has been registered with false information or is being used in violation of these terms.

4 Deposits and Payments

dk wine accepts deposits via bKash, Nagad, and Rocket. All deposit methods must be registered in your own name. Deposits made from payment accounts belonging to another person will be reversed and may result in account suspension.

Deposits on dk wine are processed instantly in most cases. If a deposit does not appear in your account balance within a reasonable time, contact support with your transaction reference number and the issue will be investigated promptly.

• Minimum and maximum deposit limits apply and are displayed at the time of transaction. These limits may vary depending on the payment method used.
• dk wine does not charge fees for deposits, but your mobile wallet provider may apply their own transaction charges. Check with your provider before depositing.
• All deposits are made in Bangladeshi Taka (BDT). dk wine does not accept deposits in foreign currencies.
• dk wine reserves the right to request proof of payment for any deposit if there is a reason to verify the transaction.

5 Withdrawals

Withdrawal requests on dk wine are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to ensure that funds are returned to their rightful owner.

Before a withdrawal can be processed, dk wine may require you to complete identity verification. This is a standard procedure and is not a reflection of any suspicion. Providing the requested documents promptly will ensure your withdrawal is not delayed.

• Minimum and maximum withdrawal limits apply. These are displayed in your account dashboard at the time of requesting a withdrawal.
• Withdrawal requests are typically processed within the timeframe stated in your account. Processing times may vary depending on the volume of requests and verification requirements.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only real money balances that have cleared all requirements are eligible for withdrawal.
• dk wine reserves the right to delay or withhold a withdrawal if there is a reasonable suspicion of fraudulent activity, bonus abuse, or a violation of these terms pending investigation.
• Withdrawals to third-party accounts are not permitted under any circumstances. Attempting to withdraw to an account not registered in your name will result in the request being declined.

6 Bonuses and Promotions

dk wine offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to these general Terms and Conditions. Where there is a conflict between a promotion's specific terms and these general terms, the specific terms of the promotion will take precedence.

• All bonuses are subject to wagering requirements. The wagering requirement for each bonus is stated clearly in the promotion details. Bonus funds cannot be withdrawn until the full wagering requirement has been completed.
• Bonuses are credited to your dk wine account automatically or upon request, as specified in the promotion details. If a bonus does not appear after meeting the qualifying conditions, contact support.
• Each promotion is available once per player, per household, per device, and per IP address unless otherwise stated. Creating multiple accounts to claim the same bonus multiple times is considered bonus abuse.
• dk wine takes bonus abuse seriously. Any player found to be exploiting promotions — including through the use of multiple accounts, coordinated betting patterns, or other manipulative behaviour — will have their account closed and all associated balances forfeited.
• dk wine reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Changes will not affect bonuses that have already been credited and are being actively wagered.

7 Game Rules and Fair Play

All games available on dk wine — including card games, board games, and sports betting markets — are governed by their individual game rules, which are accessible within each game. These individual rules are incorporated into these Terms and Conditions by reference.

dk wine uses certified random number generators (RNG) for all applicable games. This ensures that game outcomes are genuinely random and cannot be predicted or manipulated by any party, including dk wine itself. RNG certification is maintained through regular independent audits.

• In the event of a technical fault or disconnection during a game, dk wine will attempt to resolve the round based on the game state at the time of the fault. If resolution is not possible, the round may be voided and stakes returned.
• dk wine's decision on the outcome of any disputed game result is final, subject to the formal complaints process outlined in these terms.
• For sports betting markets, dk wine reserves the right to void bets placed on events that are subsequently cancelled, postponed beyond a specified period, or affected by circumstances outside normal sporting conditions.
• The use of automated betting software, bots, scripts, or any other tool designed to gain an unfair advantage over other players or over dk wine is strictly prohibited and will result in immediate account closure.

8 Prohibited Conduct

The following activities are strictly prohibited on dk wine. Engaging in any of these behaviours will result in account suspension, permanent closure, forfeiture of balances, and may be reported to relevant authorities where applicable:

• Registering more than one account on dk wine, whether under your own name or any other identity.
• Providing false, misleading, or fraudulent information during registration or at any point during account verification.
• Using the dk wine platform for any form of money laundering, fraud, or other illegal financial activity.
• Attempting to exploit software bugs, glitches, or errors in any game or platform feature for financial gain. Any winnings obtained through exploitation of a known or unknown bug are not valid and will be reversed.
• Colluding with other players to manipulate game outcomes, particularly in multiplayer games or sports betting markets.
• Using abusive, threatening, or offensive language toward dk wine staff or other players through any communication channel.
• Attempting to access another player's account without their knowledge or consent.

9 Account Suspension and Closure

dk wine reserves the right to suspend or permanently close any player account at its discretion, with or without prior notice, in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or bonus abuse.
• A request from a regulatory authority or law enforcement agency.
• A self-exclusion request submitted by the account holder through the responsible gaming tools.

If your account is closed due to a violation of these terms, any balance remaining in the account — including both real money and bonus funds — may be forfeited. If your account is closed for any other reason, your real money balance will be returned to you via your registered payment method after any applicable verification checks.

Players who wish to close their own account voluntarily can do so by contacting dk wine support. Voluntary account closure requests are processed promptly and any eligible balance will be returned within the standard withdrawal timeframe.

10 Responsible Gaming

dk wine is committed to providing a safe and responsible gaming environment. We believe that gaming should be an enjoyable activity, and we take our responsibility to help players stay in control seriously. The following responsible gaming tools are available to all dk wine players:

• Deposit limits — set a daily, weekly, or monthly cap on how much you can add to your dk wine account.
• Session time reminders — receive notifications when you have been playing for a set period of time.
• Cooling-off period — temporarily suspend your account for a defined period if you need a break from gaming.
• Self-exclusion — permanently exclude yourself from dk wine if you feel that gaming is causing harm. Self-exclusion requests are irreversible for the duration of the exclusion period.

If you are concerned about your gaming habits or those of someone you know, we encourage you to visit our Responsible Gaming page. dk wine enforces a strict 18+ policy and will not knowingly allow underage individuals to hold an account or participate in any games or betting markets.

11 Privacy and Data

dk wine collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using dk wine, you consent to the collection and use of your personal data as described in the Privacy Policy.

dk wine will never sell your personal data to third parties for marketing purposes. Data is shared only where necessary for the operation of the platform — for example, with payment processors to facilitate transactions — or where required by law.

You have the right to request access to the personal data dk wine holds about you, to request corrections, and in certain circumstances to request deletion. To exercise these rights, contact support with your request and we will respond within a reasonable timeframe.

12 Limitation of Liability

dk wine provides its platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

• dk wine is not liable for any losses arising from technical faults, server downtime, or interruptions to the platform that are outside our reasonable control.
• dk wine is not responsible for any losses resulting from a player's failure to comply with these Terms and Conditions or the rules of any individual game.
• In no event will dk wine's total liability to any player exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these terms limits dk wine's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

dk wine reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, dk wine will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of dk wine after any changes to these terms have been published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using dk wine and may request account closure by contacting support.

We recommend checking this page periodically to stay informed of any updates. The current version of the Terms and Conditions always supersedes any previous version.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering on dk wine, please contact our support team. We're available around the clock and will respond to your query as quickly as possible.

• Email: [email protected]
• Live chat is available through your dk wine account dashboard after registration.
• Support is available 24 hours a day, 7 days a week.

For complaints about a specific game outcome, payment, or account decision, please contact support with full details of your complaint. dk wine will acknowledge your complaint promptly and work to resolve it fairly and transparently.